Questions Regarding Your Service

Fleetboard Portal

What is the new Fleetboard Portal and how does it differ from the current desktop solution?

The new web-based Fleetboard portal replaces the former desktop application ""Cockpit"" and offers a state of the art user guidance, intuitive design and the integration of well-known and new services such as Mercedes Benz Uptime or Charge Management for electrically powered vehicles.
Further advantages:  

  • Web-based solution with 2 factor authentication
  • No installation and therefore faster update cycles
  • Flexible vehicle (assets) and fleet management (tenants)
  • Invitation-based user management

Which functionalities does the new Fleetboard Portal offer?    

The new Fleetboard Portal is constantly evolving. Here you can find the current service description: https://my.fleetboard.com/legal/en/servicedescription.html

Who can use the new Fleetboard Portal and how?

You can benefit from the new Fleetboard Portal as long as the booked service level complies with the current development status. Parallel use of the new portal and the Fleetboard Cockpit is limited. For more detailed information, please contact your sales partner.

What are the system and hardware requirements for Fleetboard Portal?    

Included hardware is technically cloud-capable.

  • CTP1 126.400.900 Zulu/ CTP2 139.201.906 ATLANT RC02
  • TP5 122.240.900 Zulu

TP4 will be supported at a later date

Recommended browsers are: the current versions of Chrome, Firefox, Safari
For the latest Information, please visit: https://my.fleetboard.com/legal/en/servicedescription.html

How do I get access to the FB Portal and how do I register?

A Fleetboard contract or Mercedes-Benz Uptime contract is required for the use of the Fleetboard Portal. Access to the portal is only possible upon invitation by the system or by already registered users. During this process you will be provided with new access data. After successful completion of the registration process, the portal is available to you.

Video tutorial migration

Why is a two-factor authentication required when logging into Fleetboard Portal?

To prevent unauthorized access to your services, a two-factor authentication is required.For this you need an app for your smartphone, e. g.

  • Google Authenticator
  • Microsoft Authenticator

Install one of these apps on your smartphone or desktop to authenticate. The authentication is valid for 30 days.

Does the vehicle activation/deactivation process change?

The procedure for vehicle activation/deactivation remains unchanged: https://www.fleetboard.info/contact/online-support-center

Charge Management

Does the “Charging Management” service work with my existing charging stations?    

Currently, we can support charging stations from (our partners) Siemens and Engie. We are adding more charging stations and providers to our list every day. We can support all charging stations with ISO15118 and OCPP 1.6 protocols.

Does the “Charging Management” service support the public charging network?    

We do not currently support the public charging network, but only the charging stations at depots. We will offer support for these if the public high-voltage charging network is further expanded.

Where can you find information about the state of charge and the remaining range?

The data on the battery state of charge and the remaining range come directly from the vehicle itself.

Is there an eFMS standard?

The rFMS Standard Version 4 has been updated to include some signals specific to the electrical system. These signals are temporarily optional requirements. Full documentation of the standard can be found here.

Does the charging station communicate directly with our backend or with a Siemens backend and then with us via an interface?

The charging station communicates directly with our backend via SIM card or via the customer’s internet connection

Does the load limit apply per vehicle or to the entire column?

For the entire charging station. This then distributes the power depending on the absorption capacity of the vehicles, which are, if necessary, plugged in at the same time via several connections

Who can help me with a problem with my charging station?

Our 1st level then forwards to the corresponding 2nd level of the manufacturer in the event of a hardware problem (with official partners only, i.e. Siemens and EV-BOX).

Are the charging stations initially only available in Germany?

No, in all eActros markets we work together with the charging station partner defined for the market (Siemens or Engie/EV-BOX).

Mercedes-Benz Uptime

Where can I find out my Mercedes-Benz Uptime Information?     

Your Mercedes-Benz Uptime Portal is integrated into the new Fleetboard Portal.

Are Fleetboard services mandatory for MB Uptime?    

No, they are not. Mercedes-Benz Uptime is part of a vehicle-based repair and maintenance contract and is not part of a Fleetboard master agreement.

Is there an automated reminder function for users/customers in the event that a Mercedes-Benz service partner is deleted or is no longer available?    

If a service partner is no longer available (e. because the service point has been closed), the workshop set as the default is assigned to the corresponding truck. The same applies to standard contact persons.

How many contact persons can a customer assign to each vehicle?    

A maximum of three contact persons can be assigned to each truck.Of course, this does not have to be the same for every vehicle. Therefore, the total number of contact persons may be higher.

How is the state of health (SoH) estimated?    

The status indicates what percentage of the nominal capacity of the high-voltage battery can still be used. This value is an indicator of the status of the high-voltage battery.

How is the number of equivalent complete (battery) cycles calculated?

The energy flow of the charging and discharging processes is added together to calculate the equivalent complete cycles. An equivalent complete cycle corresponds to twice the nominal energy of a high-voltage battery.

Is the replacement of a battery pack considered in terms of state of health and number of cycles?

The status value displayed in the customer portal always indicates the minimum level of all installed battery packs. The value does not, therefore, change if the replaced battery pack was not the one with the lowest level.

Cockpit

What are the system requirements for Fleetboard Cockpit?
In order to be able to use the Fleetboard services in an optimal manner, Fleetboard recommends meeting the following system requirements:
System Requirements

How do I update Fleetboard Cockpit?
You can start an update under Help / Update in the Cockpit client.

Where can I download Fleetboard Cockpit?
For the latest version, use the following link:
Cockpit Releases

Time Recording

Does the Fleetboard Time Recording feature support double-manning?
The Fleetboard Time Recording feature also displays the co-driver data.

Driver Card and Mass Memory Download

Which card reader does Fleetboard recommend?
Fleetboard recommends the card reader OMNIKEY 3121 USB.

Who administrates the card reader?
The customer has to connect the card reader and install drivers, where required.

Who provides the card reader?
The card reader has to be provided by the customer.

How do I change the interval of my Mass Memory Download?
You can adjust the Mass Memory Download interval (30 days max. Interval) in Fleetboard Cockpit as needed.

How do I administrate the Driver Card Download?
You can administrate the Driver Card Download in Fleetboard Cockpit. For detailed instructions, please refer to the Fleetboard Cockpit manual.

DispoPilot.guide

How do I install the card update for DispoPilot.guide (2nd generation)?
The Installation file and further information based on Download/Installation you will find at: Map Update

Password

I have forgotten my user password. How do I proceed?
First, please contact your internal Fleetboard administrator.
If you don’t know who that is, please contact our Support under Online Support Center

SOAP

Can I set up a Webservices connection?
Fleetboard provides a SOAP interface for the integration of Fleetboard telematics data in your own system.
For further information on this  please refer to https://webservices.fleetboard.com
For any additional technical questions please contact webservices@fleetboard.com

 

Smart Tachograph

A Smart Tachograph is installed in the vehicle. What do I have to consider?

  • Since 15.06.2019, the new Smart Tachograph (DTCO 4.0 / 2nd generation tachograph) is mandatory for new vehicle registrations.
  • With the introduction of the new Smart Tachograph, new workshop cards, company cards and driver cards (2nd generation cards) will also be introduced
  • Smart tachographs can only be configured with 2nd generation workshop cards
  • Company cards and driver cards can still be used, 2nd generation cards are issued at expiration / replacement

Attention:

  • For vehicles with Smart Tachograph there is no approval for the Fleetboard onboard unit TP4
  • Vehicles with Smart Tachograph must be equipped with a Fleetboard onboard unit TP5 / cTP
  • Customers need the latest version of the Fleetboard Cockpit (1.28 or higher)

Questions Regarding Hardware

Dispo Pilot

How do I perform a cold boot of the DispoPilot.guide?
Cold boot of DispoPilot.guide (1st generation):
1. Press and hold the On / Off button on the upper side of the display.
2. Keeping the On / Off button pressed, briefly press the Reset button on the back of the display.
3. Keep the On / Off button pressed until a dialogue appears (blue screen, dialogue in English).
4. Let go of the On / Off button and confirm the dialogue.
5. The device will now restart autonomously. (Info: This process takes a bit longer than a warm boot.)

Cold boot of DispoPilot.guide (2nd generation):
1. Remove the DispoPilot.guide from its cradle.
2. Press and hold the On / Off button until a grey menu is displayed.
3. Press “Switch off” until the DispoPilot.guide switches off.
4. Press the On / Off button until the Welcome screen appears.
5. Re-insert the DispoPilot.guide into its cradle.
6. On the Welcome screen, press OK.

Telematics Unit

How do I proceed if I want to change hardware?
Please contact your Fleetboard Support or your Mercedes-Benz / Fleetboard service partner. They will initiate further steps.

Workshop Support

Where can I get installation help?
For technical issues related to hardware installation, please contact our Fleetboard Workshop Support in German or English.
Phone:
+49 (0) 7271 98 18 18
Monday-Friday:
9:00 am to 5:00 pm
Saturday:       
8:00 am to 1:00 pm

LIFE CYCLE

How long can I still use the installed hardware?

You can find an overview of the life cycles of the different installed hardware components 

here

Questions Regarding Activation/Deactivation

Activation

What factors influence how long an activation takes?
The duration of the activation process depends on multiple factors such as the installed hardware and its wireless reception. Please also make sure that the ignition is turned on at least once a day during the activation process.

How can I have my vehicle activated?
Activate your vehicle using our online support form
Online Support Center

Deactivation

How can I have my vehicle deactivated?
Deactivate your vehicle using our online support form
Online Support Center

Questions Regarding Billing/Contract

Contract

Where do I find my contract number and customer number?
The contract number is the 10-digit number on your contract that starts with “14”. Your customer number has 5 or 6 digits and can also be found on your contract.

Can I convert my contract from the Logistics Management to the Messaging service?
A contract conversion is possible. It requires changing the master agreement. Please contact your sales representative under Sales Contacts

How long will data be stored in the Fleetboard system?       
Depending on the type of data, different storage periods have been defined. These can be found in the Fleetboard data protection provisions.

Where do I find a summary of my booked services?
You can find your booked services in your contract confirmation.

Billing

Why was I billed for a connection and / or annual fee?        
The connection and / or annual fee is part of your contract with Fleetboard.   

Why am I billed for a vehicle that is no longer part of my fleet?
In this case, the vehicle appears not to have been deactivated. Using our online form, you can deactivate vehicles that you are no longer operating at any time. If you have already sold or returned the vehicle, we shall need proof in the form of e.g. a leasing partner contract or a sales contract.           

When are the invoices written?
Invoices are written at the beginning of each month. 

Partner Fleet

I would like to apply for a partner fleet. How do I proceed?
Please fill in and sign the following form and send it to:
support@Fleetboard.com
http://www.fleetboard.com/portal/static/forms/en_EN/Support_Form_Fleet_Connection.pdf
Please note that the form must be signed by the contact person responsible for the proprietor’s fleet.

Questions Regarding Fleetboard APPs

Fleet.app

Which functionalities does the Fleetboard Fleet.app offer?
> Performance Analysis with driving style and degree of difficulty evaluation (based on vehicle or driver)
> Trip Records (position, tour progress)
> Transfer of text messages to the drivers
> Overview of driving time prognoses
> Driving and rest times

Where can I download the Fleetboard Fleet.app?
Fleetboard apps can be downloaded from Google Play Store or Apple App Store.

Fleetboard Driver

Which functionalities does the Fleetboard Driver app offer?
It offers information from the Time Management, Performance Analysis, and Track and Trace services that is relevant to drivers.

How do I change the driver card number in the Fleetboard Driver app?
Log on to Fleetboard Driver with your e-mail address and your personal password.
Under the “Renew driver card” option on the “My profile” tab, you can now change the driver card number.

How do I register a driver in the Fleetboard Driver app?
1. From within the app, register using your name, e-mail address, language, and password, and agree to the General Terms and Conditions.
2. You will receive an e-mail that you need to confirm.

Where can I download the Fleetboard Driver app?
Fleetboard apps can be downloaded from Google Play Store, Apple App Store, or Mercedes-Benz Truck App Portal.

Requirements

Which Fleetboard services do I need to book to see data under My Grade, My Times, and My Truck in the Fleetboard Driver app?
To view these, you must have booked the following services:
For My Times, you need to book the Time Recording service.
For My Grade, you need to book the Performance Analysis service.
For My Truck, you need to book the Track & Trace service.

How can I, as a driver, see information under My Grade, My Times, and My Truck?
1. After the registration and the initial login, the driver card verification is displayed.
2. Perform the next four steps.
3. Add the driver card and its issuing country to the app.
4. Add the odometer reading of the Fleetboard vehicle where the driver card has been inserted.
5. Drive your vehicle for appr. 15 minutes to transmit data.
6. Fleetboard now automatically checks whether the data that was entered into the app matches the Fleetboard data.
7. (Please note that the verification may take up to 24 hours.)
8. If the verification is successful, your dispatch agent automatically receives a data release notification in Cockpit.
9. As soon as the data has been released, you will see your data in the app.
10. If the verification fails, please check the data you have entered and repeat the driver card verification process.
11. If the verification still fails, please contact us directly through the app.

Other Questions/Contact

Contact

I am interested in Fleetboard products / services. Who do I need to contact?
For an overview over our sales contacts, please go to:
Sales Contacts

Where can I submit an application or find out the status of my application?
Applications must be submitted to www.daimler.com/career. This portal also allows you to request the current status of your application.

Where can I purchase Fleetboard merchandising?
Our promotional items are not for sale. If interested, please contact your sales representative.